Locate the game that you have pre-ordered and want to request a refund for, and right-click on it. In the top-left corner of the screen, click on the "Library" tab to view your list of games. To request a refund for a pre-ordered game on Steam, follow these steps: According to Steam's refund policy, you can request a refund for a pre-ordered game up until the game's release date as long as you have not downloaded or played the game. If you have pre-ordered a game on Steam, you may be entitled to a refund if you request one before the game is released. If you meet these criteria, you can request a refund by following the same steps I described. You must have played the game for less than two hours in total. You must have received the game as a gift within the past fourteen days. To request a refund for a gifted game, you must meet the following criteria: To refund a gifted game on Steam, you will need to follow the same process as for any other game you purchased on Steam. The decision to grant a refund is ultimately up to Steam and the developer and publisher of the game. Also, keep in mind that cancelling a refund request does not guarantee that you will be able to request a refund again later. You can only cancel a pending refund request before it has been reviewed and processed. Remember that once a refund request has been reviewed and approved, it cannot be cancelled. If the request is still pending, you will see a "Cancel Request" button at the bottom of the page.Ĭlick on the "Cancel Request" button to cancel your refund request. On the page that appears, you will see the details of your refund request, including the request's status. Locate the game for which you requested a refund, and click on the "View Request" button. On the Steam Support page, click on the "Purchases" option in the top menu. In the top-left corner of the screen, click on the "Help" option and then select "Steam Support" from the menu that appears. Open the Steam client and log in to your account. To cancel a pending Steam refund, follow these steps: Yes, you can cancel a pending Steam refund, meaning that it has been submitted but has not yet been reviewed and processed. The decision to grant a refund is ultimately up to Steam and the game developer and publisher. Keep in mind that even if you follow these tips, there is no guarantee that your refund request will be granted or that it will be processed and completed more quickly. Try to be patient and avoid contacting Steam Support repeatedly, which can slow down the process. The time it takes for a refund to be processed and completed can vary, and it may take up to seven days for your request to be reviewed and processed. This can help Steam Support understand your situation and make a decision about your request more quickly.īe patient. In the form, you fill out when requesting a refund, explain why you are requesting a refund, and provide any additional details that may be relevant. Provide clear and concise information in your refund request. The sooner you submit your request, the sooner it can be reviewed and processed. Submit your refund request as soon as possible. Your refund request may be denied if you do not meet these criteria. To request a refund on Steam, you must have purchased the game within the past fourteen days and must have played the game for less than two hours in total. Make sure that you meet the criteria for a refund. There are a few things you can do to try to get a refund on Steam faster, but keep in mind that the time it takes for a refund to be processed and completed can vary and is ultimately up to Steam and the developer and publisher of the game. If you have not received your refund after seven days, you can contact Steam Support for further assistance. It is important to note that Steam does not have control over the time it takes for funds to be credited back to your payment method and that any delays in the refund process are usually outside of Steam's control. This can vary depending on your payment method and the policies of your bank or payment provider. Once a refund request has been reviewed and approved, it may take additional time for the funds to be credited back to your payment method. However, in some cases, it may take longer, depending on the volume of refund requests and the complexity of the request. Steam generally states that it may take up to seven days for a refund request to be reviewed and processed. The time it takes for a Steam refund to be processed and completed can vary, depending on several factors.
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